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Frequently asked questions 
Answers to your questions
  • How can I get brochures from NEOPLAN? 
Please click on the Informative literature button in the upper bar of the NEOPLAN webpage and fill in your contact details in the order form which appears. NEOPLAN will post you the information material as soon as possible – of course free of charge and without obligation.
  • Where can I get technical data sheets and answers to technical questions?
We provide downloads of technical data sheets for the individual products directly in the infobox on the right-hand side. If you have a general technical question please send us an enquiry using our contact form. We shall then pass it on for processing in our company and you will receive an answer as soon as possible.
  • Where can I find price lists for the NEOPLAN buses?
Since the buses are individually produced we are not able to issue a general price list for our models. Please ask one of our branches in your vicinity this question or send us an e-mail using the contact form. 
  • I am interested in a new bus. Who can I contact?
In our database on the branches in the upper bar of the NEOPLAN webpage you can find all NEOPLAN representatives in Germany and abroad – and the contact in your region.
  • I am looking for a used bus. Who can I contact?
Our used vehicles database offers you a large selection of used vehicles from various manufacturers and includes all the different price segments.
  • How can I get pictures, logos and drawings of the buses?
You can download pictures of our products in the picture gallery of the relevant product category. We trust you will understand that the pictures are available only for private use. Additional picture material can be found in our Press Picture Archive . If you are interested in logos or technical drawings please contact us about the contact form.
  • I’m interested in NEOPLAN’s merchandising articles. Where can I purchase such articles?
In the offers of the company in the infobox at the bottom right-hand side you can find a link to our merchandising shop with all of NEOPLAN’s articles.
  • Where can I get spare parts for my bus?
Please send us an enquiry via the contact form. We shall pass your message on in the company and our department for spare part sales will give you an answer as soon as possible.
  • Where can I find the addresses of branches and workshops in Germany and abroad?
In the upper bar of the NEOPLAN website you can find the branches button. In this database you can find all the branches in Germany and abroad and the contact responsible for you.
    • I am interested in alternative drives: gas, trolley buses. Where can I get information about special engines and vehicles?
    You can find information on trolley buses on the NEOPLAN webpage on the path: Products, City buses, Electroliner. The external website www.trolleymotion.com offers additional sources of information. If you require further information please send us your enquiry using the contact form.

    If you are looking for information about the development of alternative drives within the NEOMAN Bus Group, you will find this on the MAN Bus webpage under www.man-mn.de/bus. In the heading for products & solutions under the point Alternative fuel engines you will find details on diverse options.
    • Who can I contact about general questions on NEOPLAN Bus GmbH?
    If you can’t find the desired information on our website please send us an e-mail by using the contact form.
    • When and where is NEOPLAN represented at fairs?
    Under the News heading Events you can find all the fairs and other events where NEOPLAN is represented. 
    • How can I apply to work at NEOPLAN?
    In the company section under careers you can find the data of all the contacts in the human resources department. In our job exchange you can find all the vacancies in the NEOMAN Bus Group.
    • Does NEOPLAN offer bus trips?
    NEOPLAN is a manufacturer of buses and not a tour operator and so we don’t offer any bus trips. If you would like to know the tour operators in your region you can send us an e-mail using the contact form. We will be happy to send you the addresses and contact details about the operators in your neighbourhood.
    • I have a complaint. Who can I contact?
    Please use the contact form to send us an e-mail with your complaint. If your complaint is about a product which has already been purchased you can also contact your personal salesman directly or the branch responsible for you. We will do our best to help you as quickly as possible.
    • Does NEOPLAN offer driving safety training or courses for bus operators and bus drivers?
    NEOPLAN Academy e.V. in Plauen offers safety training for bus drivers and bus operators. You can find more information under the heading for service under the item on NEOPLAN Academy. If you are interested please contact the following address directly:

    NEOPLAN Academy e.V.
    Leuchtsmühlenweg 12

    D-08523 Plauen

    Telephone: +49 (0) 37 41/38 72-707
    Telefax: +49 (0) 37 41/38 72-705
    E-mail: akademie@neoplan.de
    • I haven’t found an answer to my question. Who can give me further assistance?
    Please send us your enquiry on the contact form. We shall pass it on within the company and send you an answer as quickly as possible.
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